Customer Service
All customer interactions
within one system
All the information you need is captured and made available to you - customer details, invoice details, service and rate information. Answer the most common customer questions easily. All information is in one place to quickly respond to customers and reduce time.
Omniware Dynamics Billing is integrated with Microsoft Dynamics, which allows you to enhance your ERP / CRM system with powerful billing capabilities and a familiar interface.
As a leader in customer service, you want the easy-to-use functionality that our software provides
Inquiries
Allow Customer Service Representatives to engage with customers and document actions.
CUSTOMER INQUIRIES
Present a personal touch
Document conversations with customers or for groups (such as HOAs, buildings) that flow to individual accounts for company knowledge of the customer and premise.
CUSTOMER COMMUNICATION
Be Responsive
Print / email detailed information to customers from a knowledge base of policies, forms or processes, such as how to read a meter, applying for budget billing, etc.
ACCOUNT INFORMATION
Holistic view of Customers
View and manage account information, payment info, notification, paperless invoicing, contracts.
MOVE IN/OUT
Easily action requests
One click move-in / move-out capability. Create, prioritize and action other Service Requests. Reduce manual coordination amongst service departments.
ADJUSTMENTS
Easily make adjustments
to services, charges, fees. Reduce workarounds and ensure that account charges are up-to-date.
COLLECTIONS
Customers need flexibility
Enable flexibility to the business and reduce work-arounds by allowing customers to make partial, over payments or payment arrangements.
Self Serve
Enable customers to serve themselves via mobile and web and reduce customer service workload and costs.
ACCOUNT INFORMATION
Provide customers with information
View and change account information, payment info, notification, paperless invoicing.
PAYMENTS
Self serve payments
Allow customer to make online payments.
SERVICE REQUESTS
Provide customers with control
Allow customers to manage service requests.
INVOICES AND HISTORY
View current and history
Allow customers to review current invoice, invoice history, payments history.
USAGE
Provide Customers with information
Allow customers to view their usage of services.
Commercial & Industrial Customers
Enable your account managers to manage information about their key accounts. Enable key accounts to serve themselves.
ACCOUNT INFORMATION
Provide Customers with information
View and change account information, payment info, notification, paperless invoicing, contracts.
REPORTING
Customized reports for your demanding customers
Issue usage and consumption reports aggregated by location to key accounts.
SERVICE REQUESTS
Provide customers with control
Allow key account managers to view, manage and assign service requests to the appropriate department or person.
INVOICES AND PAYMENTS
View current and history
Allow key accounts and account reps to review aggregate invoices for key accounts by sites, invoice history and payments history.