Customer Service
All customer interactions
within one system
All the information you need is captured and made available to you - customer details, invoice details, service and rate information. Answer the most common customer questions easily. All information is in one place to quickly respond to customers and reduce time.
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Omniware Dynamics Billing is integrated with Microsoft Dynamics, which allows you to enhance your ERP / CRM system with powerful billing capabilities and a familiar interface.
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As a leader in customer service, you want the easy-to-use functionality that our software provides
Inquiries
Allow Customer Service Representatives to engage with customers and document actions.
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CUSTOMER INQUIRIES
Present a personal touch
Document conversations with customers or for groups (such as HOAs, buildings) that flow to individual accounts for company knowledge of the customer and premise.
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CUSTOMER COMMUNICATION
Be Responsive
Print / email detailed information to customers from a knowledge base of policies, forms or processes, such as how to read a meter, applying for budget billing, etc.
ACCOUNT INFORMATION
Holistic view of Customers
View and manage account information, payment info, notification, paperless invoicing, contracts.
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MOVE IN/OUT
Easily action requests
One click move-in / move-out capability. Create, prioritize and action other Service Requests. Reduce manual coordination amongst service departments.
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ADJUSTMENTS
Easily make adjustments
to services, charges, fees. Reduce workarounds and ensure that account charges are up-to-date.
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COLLECTIONS
Customers need flexibility
Enable flexibility to the business and reduce work-arounds by allowing customers to make partial, over payments or payment arrangements.
Self Serve
Enable customers to serve themselves via mobile and web and reduce customer service workload and costs.
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ACCOUNT INFORMATION
Provide customers with information
View and change account information, payment info, notification, paperless invoicing.
PAYMENTS
Self serve payments
Allow customer to make online payments.
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SERVICE REQUESTS
Provide customers with control
Allow customers to manage service requests.
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INVOICES AND HISTORY
View current and history
Allow customers to review current invoice, invoice history, payments history.
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USAGE
Provide Customers with information
Allow customers to view their usage of services.
Commercial & Industrial Customers
Enable your account managers to manage information about their key accounts. Enable key accounts to serve themselves.
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ACCOUNT INFORMATION
Provide Customers with information
View and change account information, payment info, notification, paperless invoicing, contracts.
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REPORTING
Customized reports for your demanding customers
Issue usage and consumption reports aggregated by location to key accounts.
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SERVICE REQUESTS
Provide customers with control
Allow key account managers to view, manage and assign service requests to the appropriate department or person.
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INVOICES AND PAYMENTS
View current and history
Allow key accounts and account reps to review aggregate invoices for key accounts by sites, invoice history and payments history.